Privacy Policy

Privacy Policy

Introduction

Welcome to https://ecommerce-ai-chatbot.ai-website.info (hereafter referred to as “our website” or “we”). We are committed to maintaining a transparent and secure environment for our users, ensuring their privacy is respected at all times. This Privacy Policy details how we collect, utilize, and protect the personal information of individuals who interact with our website, applications, services, and products.

Scope

This policy covers all aspects of our online presence, including but not limited to:

Please note that this policy does not extend to third-party services or platforms accessible via links or integrations on our website, as they have their own privacy practices governed by distinct policies. We encourage users to review these external privacy statements carefully.

Processing Activities

This Privacy Policy is relevant in scenarios where you:

  1. Utilize any of our applications and services as a registered user.
  2. Visit our website(s) linked to this statement.
  3. Engage with us through communications like emails, calls, or text messages (SMS).

Personal Data Collection

We gather various types of personal information, including but not limited to:

  • Account Information: Details required to create and manage user accounts, such as names, usernames, and passwords.
  • Payment Information: Credit card numbers, billing addresses, and other payment-related data used for transaction processing.
  • Financial Information: Banking details, investment portfolios, or any financial records relevant to our services.
  • Purchase Information: Items bought, purchase history, and order details.
  • Mobile Device Identifiers: Unique device IDs, mobile network information, and browser types.
  • Location Data: GPS coordinates and address data provided when using location-based services.
  • Feedback: User-submitted reviews, ratings, and comments.
  • Social Media Information: Data obtained from social media platforms (if linked) including profiles, posts, and preferences.
  • Product Information: Search history, product interactions, and recommendations.

We collect this data through direct user input forms, account settings, browsing activities, and automated technologies like cookies and tracking pixels. Additionally, third parties may share personal data with us for specific purposes, adhering to their respective privacy policies.

Cookies

We employ cookies, a common web technology, to enhance your experience on our website and gather analytics:

  • Strictly Necessary: These cookies enable core features like account login and shopping cart functionality.
  • Preference: They remember user preferences, such as language settings or content customization.
  • Analytics: Used for performance tracking, these cookies help us understand how visitors engage with our site.

Users can manage their cookie choices through our Cookie Manager, allowing them to control which types of cookies are set on their device.

Retention and Deletion

We retain personal data for as long as necessary for the purposes it was collected, including:

  • Fulfilling purchase orders and providing related services.
  • Responding to user inquiries and support requests.
  • Analyzing website performance and user behavior.
  • Complying with legal obligations and record-keeping requirements.

Once the data is no longer required for these purposes, we delete or anonymize it securely to ensure confidentiality.

Security Measures

We have implemented robust security measures to safeguard your personal data:

  • Data Encryption: We use encryption protocols during data transmission and storage to protect sensitive information.
  • Secure Third-Party Processing: We engage reputable third-party service providers who adhere to strict data protection standards.
  • Access Controls: Our systems employ role-based access controls, ensuring only authorized personnel can access personal data.

Children’s Privacy

Our services are not directed towards individuals under 18 years of age, and we do not knowingly collect personal data from children in this age group.

Your Rights

Depending on your jurisdiction and local data protection laws, you may have various rights regarding your personal data:

  • Access: Request access to the personal information we hold about you.
  • Rectification: Ask for corrections if your data is inaccurate or incomplete.
  • Erasure (Right to be Forgotten): Demand the deletion of your data in certain circumstances.
  • Restriction: Limit our processing of your data under specific conditions.
  • Portability: Receive a copy of your data in a structured, commonly used format.
  • Objection: Object to the processing of your data for legitimate interests.
  • Non-Discrimination: Be free from unfair treatment due to exercising your data protection rights.

To exercise these rights or file appeals/complaints, please contact our dedicated privacy team via the channels provided below.

Changes to Policy

We reserve the right to update this Privacy Policy at any time. Any modifications will be effective immediately upon posting on our website, and we encourage users to review it periodically for changes.

Contact Information

For any inquiries, unsubscribe requests, or data-related questions, please reach out to us: